Yes, absolutely we can… Our range of internal glass cleaning isn’t limited to windows, glass lanterns, orangery glass, conservatory roof glass, balustrades, large bi-fold doors and floor to ceiling glass features fall into our available internal service offerings. As we will require access inside your home or place of work, you will require a firm appointment booked in advance. These services are priced individually and take into consideration the size and work involved. Prior to our arrival, we will ask you to ensure your window sills are clear so that we have full access to clean and wipe all surfaces without risk to your items.

Not at all. As lovely as it is to see our customers face-to-face, we don’t need you to be at home on the day of your scheduled clean. All we ask is that we have your up-to-date contact information so we can keep you updated by sending out a friendly reminder text or email on the evening before we are due. Most of our customers are happy to leave their gate unlocked so we can clean the windows at the back of their house. Once we have finished your clean, we close up, locking up if it’s possible, but making sure your home is secure.

Before every scheduled visit (and providing we have your current contact information) we will send out reminder texts / emails, usually the evening of the day before. We will advise of time of visit and will keep in contact should any unforeseen delays occur.

Rain makes absolutely no difference to the efficiency of our purified-water-fed-pole system, so we will carry on rain or shine. Strong winds can be problematic to our work as we use long carbon fibre poles, which can be affected if we’re working at heights. If we have to rearrange your scheduled visit due to adverse weather conditions, we will make contact with you to let you know and will do our best to rebook your clean within 7 working days.

Yes, we do, we adopt this method of window cleaning when cleaning the insides of your windows. Quite simply the water fed pole system is a much more effective and efficient way of cleaning modern day style windows. It means we are able to operate at height without the use of a ladder, thus making it safer and also enabling us to clean your whole window, frame and sills. The equipment we use is all tested and compliant with industry standards and is gentle enough on your glass, frames and sills, while still allowing us to deep clean your property. That said, we can be flexible in our approach as we do get asked to clean windows that might need a little more TLC around the wooden frames, sills and potentially any flaky paintwork. Each traditional job is assessed on the type and style of windows and there is a chance that a traditional service will come with a small surcharge to cover the additional time it will take to complete the clean.

We understand that life is unpredictable; sometimes, appointments must be postponed or cancelled. If you have to inform us of any problems with the visit, we ask that you contact us by 7pm on the day of the reminder. This means we can offer the available slot to another customer. Cancellations after 7pm or on the day of your clean may incur the full charge of your scheduled clean.

Generally speaking the time it will take to clean all the windows on a property is down to the size, the access, the angles and obviously how many & what style of windows you have. An initial or ad hoc clean will invariably take us longer to complete. This is due to the fact that firstly we will need to clean, scrub and rinse thoroughly your window frames, seals and vents to loosen the hidden and stubborn dirt. Once we are satisfied we have removed everything from these areas, we will then proceed to clean the window pane, before rinsing thoroughly. This process is more in-depth and time consuming as it sets the standards for the maintenance cleans going forward. A maintenance clean involves a thorough clean and rinse of all parts of your window, however it shouldn’t take as long.

In order to provide and maintain a highly professional & efficient service, we use the Reach & Wash water fed pole cleaning system. This allows us to reach all those tricky and awkward windows (up to 3 storeys), with both feet firmly on the ground. This system also allows us to clean your whole window including the frames and sills, and this applies to your external doors and door frames as well. Unlike traditional methods, which rely on a soapy cleaning agent, a squeegee and cloth to remove the soap suds, the Reach & Wash system will be left wet to dry naturally - crystal clear and streak free.

Ordinarily the purified water cleaning method will give a bright, shiny and totally spot free finish every clean. However sometimes, particularly on first cleans, you may experience an unusual build-up of soap residues from previous traditional cleaning methods. You might experience the rubber sealing gaskets on your windows have perished with age, trapping the dirt in the cracks which could potentially drip onto the glass after we have left. Old paint and UPVC can also become degraded by sunlight, which can subsequently leak onto your glass or dirt could drip from your vents. This doesn’t happen often, however if you find yourself in this category, it may be that it will take us 1 or 2 cleans using our pure water to achieve perfect results. This is where our customer promise comes into its own. We will simply come back and re-clean any windows that don’t dry naturally, streak and spot free, with no additional charge, providing you let us know within 48 hours of the clean. Please don’t be offended if we ask you to check the marks are definitely on the external side of your window and not on the inside of the glass.

We ask all customers to pay via GoCardless with instant pay or a Direct Debit option. For more information please email matt@aquaflowec.co.uk. Some of our customers also settle their accounts paying via Stripe. Please see our ‘Make a Payment’ page for both methods.

Absolutely yes you can… If you decide to come on board on a regular service we ask you to have a minimum of 3 scheduled cleans on your chosen frequency. That gives us ample time to ensure your windows, frames and sills are beautifully clean and all stubborn dirt and hidden grime has been cleaned away. Please don’t be offended if we ask you why you have chosen not to continue with your service, we are keen to understand and improve what we offer and to tweak if necessary. If you feel the clean hasn’t lived up to your expectations (when allowed to dry naturally), we have a customer satisfaction promise that we stand by… All you need to do is let us know within 48 hours of your clean that things aren’t quite the way they should be and we will come back and rectify any issues – at no additional charge to you. If you don’t tell us, we will be none the wiser and won’t know we need to come back! If cancelling before 3 cleans have taken place the remaining cleans will be payable.